Howto Create a RT Queue: Difference between revisions
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Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT. | Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT. | ||
== Create the Queue == | |||
* | * Go to Admin >> Queues >> Create | ||
* Enter a name for your Queue. | * Enter a name for your Queue. | ||
* | * Save Changes | ||
== Setting Permissions == | |||
* Go to Admin >> Queues >> Select >> "Your Queue" >> Group Rights >> Privileged | |||
You are now editing permissions for "Privileged" (logged in) users. | |||
* Select all rights under general rights | |||
* Select all rights, except Delete tickets, under "Rights for Staff" | |||
== Email == | == Email == | ||
