Howto Create a RT Queue

RT SuperUser

Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT.

Create the Queue

• Go to Admin >> Queues >> Create
• Enter a name for your Queue.
• Save Changes

Setting Permissions

• Go to Admin >> Queues >> Select >> "Your Queue" >> Group Rights >> Privileged

You are now editing permissions for "Privileged" (logged in) users.

• Select all rights under general rights
• Select all rights, except Delete tickets, under "Rights for Staff"

Email

• Set the outgoing address for the queue in the Queue Settings.

For incomging EMail:

• Shell into rt.ad.pumpingstationone.org
• edit /etc/postfix/aliases
  • this will create the rule for fooqueue@rt.ad.pumpingstationone.org
  • the main mail server, bob, routes *@rt.pumpingstationone.org to rt.ad.pumpingstationone.org
• sudo newaliases
• sudo systemctl postfix reload

Top level email

• To route an email address @pumpingstationone.org, log into admin.google.com for the Pumpingstationone.org domain
  • Add an alias to go to @rt.pumpingstationone.org, usually this is done by adding yet another alias to the info@ account.