Howto Create a RT Queue: Difference between revisions
From Pumping Station One
m Hef moved page Howto Create and RT queue to Howto Create a RT Queue: fix grammer and caps |
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== RT SuperUser == | == RT SuperUser == | ||
Get RT Superuser Access. | Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT. | ||
== Create the Queue == | |||
* | * Go to Admin >> Queues >> Create | ||
* Enter a name for your Queue. | * Enter a name for your Queue. | ||
* | * Save Changes | ||
== Setting Permissions == | |||
* Go to Admin >> Queues >> Select >> "Your Queue" >> Group Rights >> Privileged | |||
You are now editing permissions for "Privileged" (logged in) users. | |||
* Select all rights under general rights | |||
* Select all rights, except Delete tickets, under "Rights for Staff" | |||
== Email == | == Email == | ||
* | * Set the outgoing address for the queue in the Queue Settings. | ||
For incomging EMail: | For incomging EMail: | ||
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* To route an email address @pumpingstationone.org, log into admin.google.com for the Pumpingstationone.org domain | * To route an email address @pumpingstationone.org, log into admin.google.com for the Pumpingstationone.org domain | ||
** Add an alias to go to @rt.pumpingstationone.org, usually this is done by adding yet another alias to the info@ account. | ** Add an alias to go to @rt.pumpingstationone.org, usually this is done by adding yet another alias to the info@ account. | ||
[[Category:RT]] | |||
