Freshdesk: Difference between revisions
From Pumping Station One
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Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only. | Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only. | ||
===Trouble Tickets=== | ===Trouble Tickets=== | ||
A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer | A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer can reply directly to the 'customer', or forward it to another 'agent' and there are automation features in Freshdesk that do complicated things but that feature is not very well explored, yet. | ||
=== Where is it? URL=== | === Where is it? URL=== | ||
