Freshdesk: Difference between revisions

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	=== How do trouble tickets/cases begin? ===		=== How do trouble tickets/cases begin? ===
	Any email going to info@pumpingstationone.org or help@pumpingstationone.org creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help#, which would generate additional trouble tickets and make resolving the issue much harder.		Any email going to info@pumpingstationone.org or help@pumpingstationone.org creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help@, which would generate additional trouble tickets and make resolving the issue much harder.