Board Orientation: Difference between revisions
From Pumping Station One
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RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question. | RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question. | ||
[[RT | [[RT Procedures]] documents RT basics as well as how to handle the most common RT tickets (general questions, new members, paypal cancellations, member points, etc.) | ||
== Meetings == | == Meetings == | ||
