Member Management Team: Difference between revisions

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 == Suspension ==
 === Initiate Suspension ===
-* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card.  PayPal will generally send the suspension email about 10 days after the dues were to be collected.
-** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"
-** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is 7 days from the date of suspension.  Change the Status field to "deathrow" and click Save Changes.
-** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/
-** Set the Membership status field to: Suspended
-** Send the member the suspended subscription email.  Use the Email dropdown and select: Pumping Station: One Membership Payment Suspended
-=== Suspend Membership ===
 * PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card.  PayPal will generally send the suspension email about 10 days after the dues were to be collected.
 ** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"