Member Management Team: Difference between revisions
From Pumping Station One
Added Exceptions section to describe common snowflakes |
→Initiate Suspension: change from 7 days to 3 days grace period |
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* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card. PayPal will generally send the suspension email about 10 days after the dues were to be collected. | * PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card. PayPal will generally send the suspension email about 10 days after the dues were to be collected. | ||
** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended" | ** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended" | ||
** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is | ** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is 3 days from the date of suspension. Change the Status field to "deathrow" and click Save Changes. | ||
** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/ | ** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/ | ||
** Set the Membership status field to: Suspended | ** Set the Membership status field to: Suspended | ||
