Member Management Team: Difference between revisions
From Pumping Station One
| Line 17: | Line 17: | ||
== Cancellation == | == Cancellation == | ||
* PayPal subscription canceled by member | |||
** RT ticket is automatically generated with a subject of the form: <PayPal profile name> canceled automatic payments to you | |||
** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/ | |||
** From the Profile ID field in the RT ticket, look up the PayPal subscription: PayPal -> Activity -> Profile ID (search by Email Address is the default search option, use the dropdown to set it to Profile ID) | |||
** Compare the Membership start date from the member profile with the most recent PayPal transaction. Usually the day of the month should match, but sometimes the member is credited a few extra days when the onboarding process doesn't happen in a timely manner. If the member profile day is no greater than a week after the PayPal transaction day of the month, then use the member profile day. Otherwise use the PayPal transaction day. | |||
** The membership is valid until the end of the current subscription month (calculated as one month after the last PayPal transaction date, and possibly a few days after that as determined in the previous step). | |||
** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is the membership end date. Change the Status field to "deathrow" and click Save Changes. | |||
* Member requests cancellation by email | |||
* Suspended account more than 2 weeks overdue | |||
* Process aging Treasury:deathrow RT tickets | |||
** | |||
[[Category:Admin]] | [[Category:Admin]] | ||
[[Category:Board Procedures]] | [[Category:Board Procedures]] | ||
