PS:One ping not sending emails: Difference between revisions
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* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=9 On Create Notify Ccs] | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=9 On Create Notify Ccs] | ||
* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=10 On Create Notify Other Recipients] | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=10 On Create Notify Other Recipients] | ||
[[Category:RT]] | |||
Revision as of 17:56, 21 February 2015
Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping.
Affected Request
Any request with a number >= 1720, and less than 2222 is likely to have been affected by this bug.
I'm leaving out requests that got sorted into Treasury or Member Payments, and requests that were flagged as rejected.
What Went Wrong
RT stopped being able to render the Correspondence in HTML template, which is used for several automatic actions involved in communicating with users of the system.
The following RT Actions used the broken template:
