PS:One ping not sending emails: Difference between revisions
From Pumping Station One
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== Affected | == Affected Request == | ||
* [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] | * [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] | ||
I'm leaving out requests that got sorted into Treasury or Member Payments, and requests that were flagged as rejected. | |||
== What Went Wrong == | == What Went Wrong == | ||
Revision as of 17:36, 21 February 2015
Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping.
Affected Request
I'm leaving out requests that got sorted into Treasury or Member Payments, and requests that were flagged as rejected.
What Went Wrong
RT stopped being able to render the Correspondence in HTML template, which is used for several automatic actions involved in communicating with users of the system.
The following RT Actions used the broken template:
