Membership Troubleshooting: Difference between revisions

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Some common issues:
Some common issues:
=== I'm a new member and I can't access anything ===
Please be sure to attend an open house to get ID checked, these are every Tuesday at 8pm. Email [mailto:info@pumpingstationone.org info@pumpingstationone.org] if you have questions.


=== I reinstated my membership but don't have access to X ===
=== I reinstated my membership but don't have access to X ===
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The big authorizations are available at [https://canvas.pumpingstationone.org canvas.pumpingstationone.org]. Otherwise search for the specific equipment in this wiki.
The big authorizations are available at [https://canvas.pumpingstationone.org canvas.pumpingstationone.org]. Otherwise search for the specific equipment in this wiki.


===Payment Issues===
===Payment Issues and Cancellation===
Log into [https://membership.pumpingstationone.org membership.pumpingstationone.org], there will be links to use Stripe. If you run into problems with being asked to pay your subscription/membership over and over, please email info@pumpingstationone.org. Sometimes our membership software (Wild Apricot) doesn't work properly.
You can manage or cancel your membership at https://billing.stripe.com/p/login/cN27vM18zeI35wI9AA using the email you originally registered with. For any membership problems, please email [mailto:info@pumpingstationone.org info@pumpingstationone.org].


===ID Checks===
===ID Checks===
Traditionally ID checks are done Tuesday nights at the member meetings. However, if that doesn't work for you, message #general in discord.
Traditionally ID checks are done Tuesday nights at the member meetings. However, if that doesn't work for you, message #general in Discord.