Member Manual: Difference between revisions

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 === Orientation Program ===
-You're required to go to the PS1 Orientation class within 3 months of joining if you haven't already! Please see [[Orientation Program Policy]].
+You're required to complete the [https://canvas.pumpingstationone.org/courses/48 PS1 Orientation Canvas course] within 3 months of joining if you haven't already! Please see [[Orientation Program Policy]].
 ==== At your first meeting ====
 The first time you attend a meeting, be sure to do a couple things:
-* Sign a [https://waiver.fr/p-DsXkQ waiver] - '''VERY IMPORTANT''' everyone who walks in the door must sign a waiver, including guests.
+* Sign a [https://waiver.fr/p-DsXkQ waiver] before you arrive- '''VERY IMPORTANT''' everyone who walks in the door must sign a waiver, including guests.
 * Introduce yourself at the meeting.
 * Get a tour - an official tour leader should be announced during the meeting.
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 === Login into computers and Wiki ===
-The computers at the space use a different username and password than the one you use for Wild Apricot. Below you will find directions for how to manage your own credentials to get access to both the computers and wiki in case you don't remember them.
+Your PS1 credentials will be provisioned when you create your member account. These credentials are shared among all PS1 services.
-==== I want to log into a computer at the space(or wiki) but I don't remember my username ====
+You can reset your password by clicking "Forgot Password" when logging into PS1 services.
-If you don't remember your username for the computers in the space, you can find it login into your [https://membership.pumpingstationone.org Wild Apricot] account '''with your email''' and password. It will be in your profile, under "Active Directory Username".
+== Managing my membership ==
-==== I want to log into a computer at the space(or wiki) but I don't remember my password ====
+=== How do I re-join Ps:One? ===
-If you use your correct username but you don't remember your password, you can reset it [https://selfservice.pumpingstationone.org/index.php here].
+If your membership has lapsed or is suspended and you want to become a member again, first log into your account in [https://membership.pumpingstationone.org Wild Apricot] using your email. Once you are logged in, you can input your payment methods and membership type going to the ''Join Us'' section.
-If you checked the options above and still have problems logging into a computer or wiki, please send an email to info@pumpingstationone.org and let us know.
+=== How do I get a key-fob? ===
-== Managing my membership ==
+To get a key fob you can:
+* attend a Member Meeting and asking a Board member for one - they will help you input your fob number into your wild apricot account.
+* take one from the bucket near the front door and input your fob number into your wild apricot account (wait 30-60 minutes for this fob to be functional).
+* buy your own 125khz RFID token (rings, cards, implants...).
+* (maybe) buy one from the gum-ball machine near the bathroom in electronics. You will need 2 quarters (please, leave the empty ball on top of the machine afterwards so we can refill it).
-=== How do I get a key-fob? ===
+=== How do I activate a keyfob? ===
+*log in to the Member Database - https://membership.pumpingstationone.org/login
+*make sure you have an active PS1 user account
+*click "view profile" - https://membership.pumpingstationone.org/Sys/Profile
+*click "edit profile"
+*go to the "RFID Tag" field
+*find your tag number - the red tags PS1 provides have their numbers printed on them. If you have an unnumbered tag you can find a USB RFID reader around the space. Install the reader in computer, open a text editor, and scan your tag to get the number.
+*input your tag number including all leading zeros, separate multiple tags with commas.
+*click save
+*wait at least 15-60 minutes and test your tag on either the front or back door
+*thank Ron Olson for being awesome and getting this system running - if you have issues please email info@pumpingstationone.org, or get on the slack #systems-group channel for assistance.
-You have 3 options:
+=== Help I'm stuck outside, my keycard/keyfob isn't working ===
-* You can get a key-fob assisting a Member Meeting and asking for it.
+If it's truly an emergency, you can use [[Emergency_Door_Bot_Access|Door Bot]] to get into the building.
-* You can get a key-fob from the gum-ball machine upstairs. You will need 2 quarters(please, leave the empty ball on top of the machine afterwards so we can refill it). Then you can log into Wild Apricot, edit your profile and input the number written in the key-fob in the field named "RFID Tag" and save the changes.
-* You can buy your own key-fob and input the code in your profile the same way you would do with one from the gum-ball machine.
 === How do I change my membership level? ===
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 If you want to change your membership level, please send us an email to info@pumpingstationone.org letting us know.
-=== Can I keep my authorizations if I cancel my membership? ===
+=== Can I keep my authorizations  and ID checks if I cancel my membership? ===
-We allow members to cancel and rejoin PS1 at their leisure. Generally we try to maintain user accounts for as long as possible, but in order to maintain our membership database we may remove accounts that are expired for longer than 6 months. Members that have come back after some time away are strongly encouraged to go do an authorization as a refresher to get up to speed on new equipment and/or best practices.
+We allow members to cancel and rejoin PS1 at their leisure. Generally we try to maintain user accounts for as long as possible, but in order to maintain our membership database we may remove accounts that are expired for longer than 6 months. Members that have come back after some time away are strongly encouraged to do an authorization as a refresher to get up to speed on new equipment and/or best practices. Having said this, if you haven't been gone for too long, let us know and we might be able to let you keep your ID checks and authorizations.
+Whenever you are ready to re-join the space, you can follow the same steps you did the first time you did. This steps are described in the [https://pumpingstationone.org/join/ the Join section of the website]. '''Please, use the same email you used the first time you joined'''.
 === How do I terminate my membership? ===
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 ==== Terminating Paypal membership ====
+You have to log into your Paypal account and stop recurring payments from there. We can't stop them for you.
 [[Category:Hosted Areas|Area Hosts]]
 [[Category:Membership]]
 [[Category:New Members]]
+=== How do I change the credit card on my account? ===
+To change your payment info, you first need to log into [https://membership.pumpingstationone.org Wild Apricot], go to "Invoices and payments" in your profile and click on "Stop recurring payments".
+Then, you can input your new payment method and membership type by going to the ''Join Us'' section.