PS:One ping not sending emails: Difference between revisions
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Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping. | Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping. | ||
== Affected Requests == | |||
Any request with a number >= 1720, and less than 2222 is likely to have been affected by this bug. | |||
* [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] | * [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] | ||
I'm leaving out requests that got sorted into Treasury or Member Payments, and requests that were flagged as rejected. | |||
== What Went Wrong == | |||
RT stopped being able to render the [https://rt.pumpingstationone.org/Admin/Global/Template.html?Queue=0&Template=11 Correspondence in HTML] template, which is used for several automatic actions involved in communicating with users of the system. | |||
The following RT Actions used the broken template: | |||
* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=2 On Comment Notify Other Recipients as Comment] | |||
* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=4 On Correspond Notify Other Recipients] | |||
* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=5 On Correspond Notify Requestors and Ccs] | |||
* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=9 On Create Notify Ccs] | |||
* [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=10 On Create Notify Other Recipients] | |||
== The Repair == | |||
The affected actions have been configured to use a different template, the [https://rt.pumpingstationone.org/Admin/Global/Template.html?Queue=0&Template=10 Correspondence]. New replies are now leaving the system correctly. | |||
[[Category:RT]] | |||
