RT Templates: Difference between revisions

From Pumping Station One
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Added Warning Box
 
(3 intermediate revisions by 2 users not shown)
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{{mbox |type=warning |text=RT was phased out in 2018 and was replaced by [[IT_Infrastructure#Active_PS1_Domains.2FSub|FreshDesk]]. }}


I'd like to create a standard header or footer on RT tickets.
 
This is the footer we attach to some RT emails


<pre>
<pre>
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Requestors: {$Ticket->RequestorAddresses}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Status: {$Ticket->Status}
Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
</pre>
</pre>