RT Templates: Difference between revisions
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Jackhholmes (talk | contribs) Added Warning Box |
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{{mbox |type=warning |text=RT was phased out in 2018 and was replaced by [[IT_Infrastructure#Active_PS1_Domains.2FSub|FreshDesk]]. }} | |||
This is the footer we attach to some RT emails | |||
<pre> | <pre> | ||
========= PS:One Ping ========= | ========= PS:One Ping ========= | ||
{$Transaction->CreatedAsString}: PS:One Ping {$Ticket->id} was acted upon. | {$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon. | ||
Transaction: {$Transaction->Description} | Transaction: {$Transaction->Description} | ||
Queue: {$Ticket->QueueObj->Name} | Queue: {$Ticket->QueueObj->Name} | ||
| Line 12: | Line 14: | ||
Requestors: {$Ticket->RequestorAddresses} | Requestors: {$Ticket->RequestorAddresses} | ||
Status: {$Ticket->Status} | Status: {$Ticket->Status} | ||
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} | |||
</pre> | </pre> | ||
Latest revision as of 16:48, 15 June 2020
 | RT was phased out in 2018 and was replaced by FreshDesk. |
This is the footer we attach to some RT emails
========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
