RT Templates: Difference between revisions
From Pumping Station One
Created page with " <code> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject:..." |
Jackhholmes (talk | contribs) Added Warning Box |
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{{mbox |type=warning |text=RT was phased out in 2018 and was replaced by [[IT_Infrastructure#Active_PS1_Domains.2FSub|FreshDesk]]. }} | |||
< | This is the footer we attach to some RT emails | ||
{$Transaction->CreatedAsString}: | |||
<pre> | |||
========= PS:One Ping ========= | |||
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon. | |||
Transaction: {$Transaction->Description} | |||
Queue: {$Ticket->QueueObj->Name} | |||
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} | |||
</ | Owner: {$Ticket->OwnerObj->Name} | ||
Requestors: {$Ticket->RequestorAddresses} | |||
Status: {$Ticket->Status} | |||
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} | |||
</pre> | |||
Latest revision as of 16:48, 15 June 2020
 | RT was phased out in 2018 and was replaced by FreshDesk. |
This is the footer we attach to some RT emails
========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
